What is the main focus of GDC Principle 5?

The main focus of GDC Principle 5 is to ensure that there is a clear and effective complaints procedure in place. This principle emphasizes the importance of open communication between patients and dental professionals, allowing patients to voice their concerns and grievances. An effective complaints procedure is vital for maintaining trust and transparency in the dental practice, as it provides patients with a structured way to communicate any issues they may encounter.

Implementing a robust complaints procedure not only helps address and resolve individual concerns, but also promotes continuous improvement in the quality of care provided by the dental team. By allowing for constructive feedback, the dental practice can better understand patient needs and enhance overall patient satisfaction. This element of patient-centered care is crucial in fostering a positive and safe environment within dental practices.