What responsibility do dental nurses have regarding patient appointments?

Dental nurses play a pivotal role in ensuring that patient appointments are scheduled effectively and that the flow of patients through the clinic is managed efficiently. This responsibility includes coordinating appointment times, confirming patient visits, and making sure that the dental team is aware of each patient's needs and schedule.

Managing patient flow is crucial to maximizing the productivity of the dental practice while minimizing wait times for patients. By effectively scheduling appointments, dental nurses help create a smooth operational process that benefits both patients and the dental team. This ensures that patients receive timely care and that resources within the practice are utilized optimally.

In contrast, the other responsibilities assigned in the question, such as investigating complaints, performing dental procedures, and handling laboratory work, fall outside the primary scope of a dental nurse's role. Investigating complaints typically involves management or administrative staff, performing dental procedures is primarily done by licensed dental professionals, and while dental nurses may assist in laboratory-related tasks, they do not usually handle laboratory work solely. Hence, scheduling and managing patient flow is the most fitting responsibility for dental nurses.