What type of behavior can negatively impact patient trust?

Unprofessional communication can significantly undermine a patient's trust in a dental practice. Trust is fundamental in the patient-provider relationship, and clear, respectful, and professional communication is crucial in establishing that trust. When communication lacks professionalism—be it through language that is dismissive, overly casual, or filled with jargon that is difficult for patients to understand—it can create barriers between the patient and the dental team.

When patients perceive their providers as unprofessional, they may question their competence and the quality of care they will receive. This can result in feelings of mistrust and anxiety, which can further lead to a reluctance to seek care or follow treatment recommendations. Establishing a culture of professionalism in communication fosters an environment where patients feel valued, respected, and heard, enhancing their overall experience and trust in the dental practice.

In contrast, behaviors like honesty and transparency, consistent patient care, and continuous learning contribute positively to the patient relationship. These behaviors help to reinforce trust, showing that the dental team is dedicated to providing high-quality care in a supportive and understanding manner.